How We Handle Your Information
This policy explains how Farah Gostar Co. Ltd collects and uses personal information when you contact us about solar panels, inverters, batteries and water pump solutions.
1. Information We Collect
When you contact us via our website forms, WhatsApp, email or phone, we may collect basic information such as your name, phone number, email address, company name, project location and a short description of your requirements.
2. How We Use Your Information
We only use this information to respond to your inquiry, prepare quotations, design systems, schedule site visits and provide after‑sales support. We do not sell or rent your personal information to any third party.
3. Data Sharing
In some cases we may share limited information (for example project location and technical requirements) with our logistics partners or technical subcontractors when it is necessary to deliver products or services to you. These partners are expected to handle your data carefully and only for the agreed purpose.
4. Data Retention
We keep your contact details and project information for as long as necessary to manage the customer relationship, provide warranty support and comply with legal or accounting requirements. You may ask us to remove your information from our active records where permitted by law.
5. Your Choices
You may contact us at any time if you would like to update your details, correct inaccurate information or request that we stop using your information for marketing communications about our products and services.
6. Contact
If you have any questions about this Privacy Policy or how we handle your information, please contact us at info@farahgostar.com or call +93 791 660 222 or +93 796 056 299.